NEW Online Services Coming in 2020!

Providing our members with a convenient way to manage their accounts online has been a priority for us since we first offered Home Banking back in 1998, and then our Mobile Banking app in 2012. Since then we have added features and updates to make sure you have access to the tools you need.

We are excited to announce some changes coming to our Mobile and Home Banking services that will make using your Qualstar account even more convenient!

Information and updates will be posted here as we have it available, so be sure to keep checking back. We will also let you know as additional information and details are available, via other communication channels.

Q: Will my username and password change when the new service is LIVE in February 2020?
A: As long as you have logged in within 6 months of the conversion date in February 2020 (date to be announced in January), you will be able to log-in with your existing username and password. The only exception to this is if your password doesn’t meet the security requirements of the new service, which will prompt you to change your password the first time you log-in.

Q: What if I don’t remember my password after the new service goes live?
A: As long as you have logged in within 6 months of our go live date in February 2020 (date to be announced in January) you can use the “Forgot Password” feature in either Mobile or Home Banking to do a password reset.

Q: Will there be new username and password requirements?
A: Yes, there will be a slight change to how a username and passwords will be formatted, as follows:

NEW Username Requirements:
• Must be unique (cannot match another account)
• Cannot start with a number
• At least 8 characters in length / max. 20 characters
• Any combination of uppercase/lowercase letters, numbers
• Cannot match any of the previous 3 passwords

NEW Password Requirements:
The username cannot be included in the password (e.g. username is Test123 and password is Test1234!)
• At least 8 characters in length / max. 20 characters
• At least two (2) alphabetic characters
• At least two (2) numeric characters
• At least one (1) special character: ~ @ # $ % ^ & * + = ’ | { } : ; ! . ? ( ) [ ] -
• Cannot match any of the previous 3 passwords

Q: What if I don’t remember my username after the new service goes live?
A: As long as you have logged in within 6 months of our go live date in February 2020 (date to be announced in January) you can use the NEW “Forgot Username” feature in either Mobile or Home Banking to reset your username.

Q: What if I had not logged in the 6 months prior to February 2020?
A: You will be considered a new user and will complete the simple enrollment process on either Mobile or (desktop) Home Banking. Follow the steps, including receiving a verification code via text or email, and you will have immediate access. An email address is required on the account you are enrolling – if you have not added your email address to your account(s), please contact us or visit a branch.

Q: What services will I have access to in the new Mobile and Home Banking?
A: All of these same services will be available in both platforms, with the exception of Check Deposit, which will only be available in Mobile Banking:

  • Transaction history and account balances
  • Transfer funds between savings, checking and linked accounts
  • View loan details and make payments
  • Deposit checks via photo capture (mobile only)
  • Pay bills (all payees from our old service will be available in the new one)
  • View eStatements (account, Visa, mortgage, equity & tax)
  • Apply for auto, personal and Visa credit card loans
  • Manage debit/check and credit cards – freeze, block with or without re-order, schedule travel and activate – will also be available on your PC/desktop!
  • Create, track and manage budgets and spending – if you currently have goals or budgets set-up in our existing desktop and/or mobile platforms, please refer to the next question.

Q: Will all of my savings goals and budgets transfer to the new service?
A: No, the personal finance tool is being updated and any previous spending goals, budgets and transactions will need to be re-created in the new desktop and/or mobile platform. This new tool will have more options for tracking your spending, categorizing transactions and setting goals and budgets.

Q: Will there be any changes to existing services in Mobile and/or Home Banking?
A: Aside from how everything looks and better navigation, there will also be enhancements to some current services – like simpler ways to obtain ACH/Direct Deposit info., more transfer options, managing cards on desktop, and better eAlerts.

Q: Are there any NEW features being added?
A: YES! Just to name a few…

  • Account Aggregation – pull in your accounts, loans and cards from other financial institutions so you can see it ALL on your new Qualstar dashboard.
  • Member to Member Transfers – send money to another Qualstar member, directly from your account (no need to call us, you will need their account number.)
  • Request a Skipped Payment on an eligible loan directly from the Mobile Banking app (a fee applies.)
  • Manage cards via (desktop) Home Banking – previously only available in Mobile Banking.
  • Coming later in 2020…electronically deposit a check directly to your Qualstar loan and send a Secure Message in Mobile Banking WITH an attachment!

Q: Will I still see the accounts I had previously “linked” to my own account?
A: YES, if you linked another Qualstar account to be viewed and/or accessed in our current online services, you will continue to see those accounts in the new platform.

Q: Will my Bill Payer payees carry over into the new service?
A: YES, our service provider for Bill Payer is not changing so in both Mobile and Home Banking you will see all of your existing payees and will be able to pay those bills, receive electronic bills, set-up scheduled payments, etc. the same as our current platform.

Q: I have previously created some scheduled/recurring or other FI transfers in the “old” Home Banking – will those be available in the new platform?
A: Transfers set-up in our current Home Banking system will transfer into the new system. Transfers scheduled by you in Home Banking or by Qualstar staff (e.g. for a loan payment) will continue to happen in the new service (you would need to contact us to make changes to those transfers.) “FI to FI” transfers previously set-up are expected to be available in the new system – however, if for some reason your FI transfer(s) are not, it will be very simple to add in new Mobile or Home Banking.

Q: Will the eAlerts I have set-up continue to be sent?
A: No, unfortunately all previous eAlerts will be discontinued and it will be necessary for you to re-create them. The good news is, the new Mobile Banking app will have a lot more options for setting up eAlerts received via email or text.

Q: What’s the best way to get updates on what is changing, and when?
A: Enroll to receive eStatements! We will be sending regular info. via email with monthly eStatement notifications. We will also be communicating directly to existing Mobile and Home Banking users via other channels in mid-December.