Past Member Stories & Articles
At the Tacoma branch one day, I started talking to a couple of members about upgrading their Gateway Line of Credit to a regular Visa Credit Card since they had been making regular payments on time for a while. Because of their positive credit history, we could likely get them into a better product.
A member came in inquiring about an auto loan that she had with us previously. As I was helping her, I noticed she had our Visa credit card so I asked if she currently had any cards elsewhere. She said that she had lots of balances on cards that I knew would be a higher rate than ours so I told her we could help consolidate her debt.
I originally called this member to talk to him about his pre-approval and what our current auto loan rates were. He said he appreciated the call but he was already paying 0% on his auto loan, a special offer through the manufacturer. We talked a bit more about auto loans and interest rates, and then I asked if he had any loans we might be able to save him money on
I received an online request to contact a potential new member, and when I asked what brought him to Qualstar he said his father was a member of Puget Sound Federal Credit Union and since the merger had experienced positive interactions with Qualstar staff. As a result, he suggested his son should also join!
One of our regular senior members brought in her ex-husband to have a paperwork notarized so she could put their home solely in her name. Here in the branch we had previously talked to her about a FastTrack mortgage, but she declined because she had already started the refinance process with another company.
I have helped this member a couple of times in the past so when I noticed he had recently applied for a lower interest rate on his Visa Gold I took a look at his credit report and was reminded he had an RV loan at another financial institution. His loan with them was for a longer term than Qualstar offers for a slightly older RV so I called and asked how he would feel about a higher payment if it would save him money in the long term. He said he wanted to think about it.
Mr. V has been a loyal member with Qualstar for over 25 years and opened his account when we were originally Safeway Credit Union. He comes in to the Renton branch about once a month for simple transactions so we hadn’t really asked if he needed any services or loans. On this one particular day, I was glad that I decided to say something…