A member came in to our Renton branch with questions about how his new union account works. After explaining we are a full-service financial institution (not just a place for his vacation funds), I got him enrolled for Online Services and showed him how to use it to check balances, make transfers, deposit checks and more. I also ordered him a Visa Debit Card so he has easy access to his money.
After setting him up with convenient access, I provided some additional information about the products we offer at Qualstar. I asked about any loans he may have that we may be able to help him save money on – as it turned out, out he had bought a car not too long ago so I gave him some rate and payment projections. He really liked the numbers, so I offered to start an application and he said YES. We were able to lower his rate by more than half, which lowered his monthly payment $120 a month! During the loan process, he mentioned not liking the financial institution he currently used because they didn’t provide an easy way to make his payments, so I set him up for automatic direct pay. With that, he won’t have to worry about keeping track of when to make his payment – he loved that! In addition to the auto loan refinance, he was approved for our Visa Gold card with its low rate and built-in benefits. He was truly impressed and mentioned he was in the market for a new auto, so I was able to get him pre-approved for that as well! He left VERY happy with easy access to his account via Online Services and a debit card, automatic direct payments for peace of mind and convenience, a low-rate pre-approved auto loan, AND a lower auto rate with savings of $120/month!