Member Saving Stories

Carol turns a member’s simple request into life-changing savings!


When this member called in and asked for her balances, I made sure she knew how awesome our Mobile Banking App is for account info. and all of the other features it offers. After we finished getting her set-up with online access, I asked if she had any credit cards with balances that might be good to do a balance transfer with 1% rebate to her Qualstar Visa credit card and she said, “Yes.” I let her know we may be able to save her some money and she said, “That would be nice! I have a lot of debt.” In that case, I knew doing a refinance on her mortgage loan may be a better option. I explained, if she had enough equity, we could roll her debt into the mortgage and she would only have one loan, with ONE payment. She loved that idea! So, I transferred her call over to our Mortgage Department where Cami took great care of her. They were able to refinance her mortgage in less than a month!