Member Saving Stories

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Rachelle went the extra mile to help create this member’s smile!

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This member has been waiting over 5 years to get his dental work done but never really could afford it, so he decided to call and see if he could get a personal loan. After we approved his request we sent his loan documents electronically that same day, and he called after 5pm because the loan had not funded due to the documents not being received back. He was really stressing out – he’s been waiting years for this day to finally come, and had an appointment first thing in the morning that he may have cancel if he doesn’t have the money to pay for his dental work. I told him I would reach out to the loan processor first thing in the morning to make sure it gets funded, but he said he wouldn’t be able to sleep without knowing for sure it will be in his account before the appointment. By now my shift had ended, but I wanted to see if there was any way we could help this member get a restful sleep. I called Loan Processing (it was almost 6pm at this point) and we were able to fund the loan right away. When I called to let him know, he was so happy and said to me, “You have no idea how much this means to me. I can finally calm down and go to my appointment in the morning without worrying!”

Gurpreet doesn’t give up and helps this member save almost $6000!

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I contacted this member to follow up from when we tried to refinance his vehicle in December 2019, but that time he didn’t get approved. I told him I would love to see what we could do for him now – luckily he remembered our previous conversation, and wanted to see if we could save him some money. I took his application and this time he was approved! With his refinanced auto loan, his payment is lower and his APR decreased from 30.27% to 6.99%. THAT IS HUGE SAVINGS of $119 a month on his payment, which ends up saving him over $5,900 in total over the full term of the loan.

Brenda literally delivers personalized service for these members!

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I helped this member with a deposit and a payment on his personal loan, and while processing his transactions he informed me he still had a need for more funds. We talked about doing another personal loan, or maybe an equity loan since he was using it for home repairs and improvements. He was very interested, but didn’t have time to discuss the options so I offered to call him at a better time. When I called a day or so later he wasn’t available, so I left a voicemail and sent a follow up email asking him to call me back. Several days went by, so I called to reconnect with him and found out he did go through with another personal loan. Since I knew the equity loan could save him much more money, I explained the difference in the rate and loan amounts. He was still not sure due to the possibility of an appraisal being necessary, but after a bit more explanation of the cost savings he agreed to submit the equity loan application and he was APPROVED!

Heaven turns a simple transaction into a lower mortgage rate for this member!

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This past spring a member came in for a simple deposit and withdrawal transaction, and as I was processing his request we were talking about how he wanted to do some renovations to his home. I said, “Wow, that’s awesome! Do you rent or own your home?” He said, “I own it.” I then asked if he thought about refinancing his mortgage for lower payments and use the equity to get cash for renovations. The member hesitated and said, “No I haven’t, but I will go ahead and think about it.” So I gave him a Mortgage info. sheet as well as our rate sheet so he could look over the rates and benefits of a Qualstar mortgage loan. The member took both sheets and left.

I did not hear back from the member directly after that, so I thought he had forgotten about it. But come to find out he liked what he heard (and read) and applied for his mortgage refinance shortly after we spoke. We were able to lower his payments, provide the cash for renovations, and his interest rate went from 4.25% to 3.25%! All it took was a simple conversation to plant the seed and help this member accomplish his goals – that’s what we’re here for!

Rosalinda to the rescue (from high rate debt)!

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I recently spoke with this member on the phone about debt consolidation when I noticed she was making payments to other creditors. I asked if she had received the information we recently sent to homeowners about using Equity Loans to consolidate high rate debt, and she didn’t remember if she had received it. Therefore, I told her about our Equity Loan options and asked if she might be looking for a way to reduce her monthly payments, especially with the pandemic happening. She let me know she was interested in consolidating her loans, especially the ones with high interest rates, but she was not interested in an Equity Loan due to just recently refinancing her home loan. I told her we could also do a personal loan to consolidate her debt, as low as 6.99% for the interest rate. She was very interested and we did the application right then and there over the phone!

Kelsey was a true advocate for this member, saving him over $5500!

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I came across this member’s account while doing some account reviews. I noticed he has had his Gateway Line of Credit for quite some time, and I knew we could help him improve his financial situation. I called to let him know we could likely lower his interest rate and avoid monthly fees – he was very interested! We discussed the details and I let him know I would submit the application and call him back as soon as we had it approved.

That feeling you get when you help a member SAVE A LOT OF MONEY.

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This member visits the Seattle branch regularly and I started working on his auto loan refinance back in 2018. At that time he said he couldn’t apply because he was working on improving his credit, but he promised to come see me as soon as he got to where he needs to be. From that point on, he would come in occasionally and update me on his progress; and I even offered some advice on what he could do to improve his credit. Fast-forward to a couple of weeks ago, when he walked into the branch and walked straight to my window. We did his transaction, and I told him I believe it’s time to look into refinancing that car. He asked me to call in couple weeks so we could talk about it. I put a reminder in my calendar, and when I called to see if we could start the application process he said, “You caught me at a good time, so let’s do it.” We did the refinance application over the phone, and I told him I’d call as soon as we received a decision back from lending. While processing his application, I noticed there were other loans we could help with…