Member Saving Stories

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Matt’s Journey with This Member Ended with SAVINGS of OVER $20,000!

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Back in May, this member came in to do a couple transactions and I saw she was pre-approved for a Gateway Line of Credit. Talking about it with her, it became apparent a Gateway was not what she needed so I started to give her information about our other loan options. We passed by credit cards, autos, personal loans, and we ended on home equity loans – Ivonne assisted me with giving the member all of the necessary information.

Kelsey knew this member just needed someone to give him a chance...

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This member needed to do dispute as a result of some fraud on his account. I could tell that he was upset so I wanted to make sure we got everything done in a timely matter. I looked at his account I noticed he only uses us for his Vacation Funds. I started chatting with him and asked where his primary institution was and he said, “a different credit union.” I could hear in his voice he wasn’t too happy with them, but he was dealing with it. I asked if they treated him well and he said he guessed they did. I asked if he had any loans with them and he instantly laughed and said, “That will be the day! They won’t even think to look at me with my credit score.”

Deborah takes another look and finds a solution to this member’s debt situation!

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A few months back this member called to request a $10,000.00 personal loan for home improvements. She had recently inherited some property with a mobile home that she wanted to fix up and sell. After starting the application, it was clear she wasn’t going to be approved because she had an extremely high debt ratio so the request was cancelled. She has been a Qualstar member for a very long time and is now a small business owner with lots of credit card debt.

From high rates to lower payments--this member’s financial situation is better, thanks to Gurpreet!

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One day in the Renton branch, I educated this member about the personal loan he was pre-approved for and when he said, “I am interested” I asked about credit cards he might have at other banks. He said, “Yes I do have many cards.” So then I asked, “Do you know with a Qualstar Visa Gold card you can do a balance transfer from your higher rate cards with no fee, and we give you 1% cash back?” Then he said, “Can I just consolidate all my credit cards?”…