Telling this story made me realize how much we can change a member’s life simply by taking a few moments to ask some questions and see what we can do to help. This member originally called to apply for a higher amount on his personal loan because he needed funds to pay a bill. I submitted the application and it was approved – while I was reviewing his overall financial situation I noticed a loan with a lender that I knew would have a high interest rate…
Member Saving Stories
Back in July I had a great conversation with this member about refinancing his auto loan with us; the payments were pretty high and I was hoping we could help him save some money. A couple weeks passed, so I sent a follow-up card and shortly after that the Mr. and Mrs. walked into the Kent branch with my card in hand and we started the application.
When I called this member to make sure her account is working for her, I noticed she had opened a Gateway Line of Credit more than a year ago. I thought it would be a great idea to see if we could get her into a Qualstar Visa instead. As we were chatting, I noticed she already had a Visa, but it was on another account. That got us talking about what other kinds of debt she had. She explained she had two credit cards, each “with very high interest” and balances totaling almost $11,000! I told her I would love to see what we could do to help get rid of those high rates. We did an application and her credit was excellent— there was no need for her to be paying high interest on anything, so I offered to do a loan review for her. Her monthly payments were over $500 and that was making the minimum so her balances weren’t really going down.
While helping this member with a transaction, I told him he was qualified for a Gateway Line of Credit and asked if he would be interested in submitting an application. He explained he wasn’t able to communicate in English very well, and even though no one in the branch spoke his language I was determined to help with his financial needs.
This member and I have been working together for a long time. One day I was helping him with a transaction, and asked about any credit cards he might have. Turns out he had 18, most of which had been maxed out. This was in addition to a couple of other loans with balances – all totaling a little over $15,000…read more of Ivonne’s story here.