This member called Lending to ask about getting a motorcycle loan and was pre-approved. While reviewing his application, I noticed he also had some credit cards with high interest rates so I told him about our Visa Gold/Rewards cards and how low his rate could be.

This member and I have been working together for a long time. One day I was helping him with a transaction, and asked about any credit cards he might have. Turns out he had 18, most of which had been maxed out. This was in addition to a couple of other loans with balances – all totaling a little over $15,000…read more of Ivonne’s story here.

A member I was helping had just opened a union vacation account and I wanted to see where I might be able to save him money. I asked about any auto loans he might have and found out he had a newer vehicle which meant I could lower his rate from 3.55% to 2.99%. Read More of Janis’s Story

I was assisting these members with some fraudulent transactions on their Visa debit card. After getting that all sorted out, we had a discussion regarding the refinancing of their car loans at two other financial institutions to see if we could get them a lower rate and/or payment. Read More of Falana’s Story

At the Tacoma branch one day, ​I started talking to a couple of members about upgrading their Gateway Line of Credit to a regular Visa Credit Card since they had been making regular payments on time for a while. Because of their positive payment history, we could likely get them into a better product. Read More of Emily’s Story

A member came in inquiring about an auto loan that she had with us previously. As I was helping her, I noticed she had our Visa credit card so I asked if she currently had any cards elsewhere. She said that she had lots of balances on cards that I knew would be a higher rate than ours so I told her we could help consolidate her debt.

One of our new Union employee members left a message to see if he could qualify for a Gateway Line of Credit since he had regular deposits coming into his account. So, I reached out to him and he said to call him back after work.

I originally called this member to talk to him about his pre-approval and what our current auto loan rates were. He said he appreciated the call but he was already paying 0% on his auto loan, a special offer through the manufacturer. We talked a bit more about auto loans and interest rates, and then I asked if he had any loans we might be able to save him money on. He said no initially but then I asked specifically about his house and what his mortgage rate was.