A member called us because she needed to do some home repairs – she owns her home outright, but had been putting the expenses on a credit card, and she thought an equity loan might be a better idea. I agreed it was a GREAT idea, since she would get a much better rate by using the equity in her home to borrow the funds she needed. Click the title above to read the full story!
A member came in to withdraw some cash to pay her high rate bank credit card. Since she didn’t currently have a balance on her Qualstar Visa, I let her know we could transfer the balance to that lower rate card and give her a 1% REBATE (as a credit applied to her card balance) with ZERO balance transfer fees!
A union member came to the branch to upgrade his account and add his wife as joint. Since we had their new application, I offered to do a Loan Review to see if we could save them money on any loans they had. I asked if they had any vehicle loans, and they decided they wanted to apply to refinance their truck.
This member submitted an personal loan application online to pay off a couple of high rate credit cards. I called him back because I had some follow up questions for him before submitting his app. and I noticed he had a considerable amount of debt in addition to those cards. I also saw he owned a home and had quite a bit of equity.
I was reviewing pending loan applications and came across one we lost due to the member going with another lender. I called to see if they would be interested in refinancing for a lower rate and/or payment, and assured them I could help speed up the process this time. They didn’t think it was possible to refinance because the loan was just recently funded with the other lender, but I told them, “We can make it possible!” With that, they agreed to continue with the application to refinance the auto loan.
A member called after receiving our auto loan promotion email – he had an auto loan he wanted to bring to us and refinance for a lower rate and payment. We started his application right away, and once I got the credit report pulled up for him and his wife, I saw they had a lot of credit card debt. I already knew they owned their home, and I wanted to see if we could help them out with a debt consolidation plan, so I suggested an equity loan to pay off some of those cards. He was very agreeable and said they had been discussing doing some type of debt consolidation for the cards, but they didn’t know where to start. Good thing that email prompted him to call us!
I called this member to follow up on his approved Personal Loan application he submitted online. While we were discussing that, I asked about refinancing his auto and RV loans from other credit unions. He was very interested, but he didn’t have a time, so he asked me to email my phone number to him so he can get ahold of me when he gets off work. When he called later, we completed his application for both loans and he was approved!
I have worked with this member several times over the years, including getting her into an Advantage Equity loan to consolidate debt and give her some money for improvements to her Condo. She called me a few months back, upset because she received a big assessment on her Condo and she was struggling to pay it. She also told me a contractor had bought a bunch of cupboards for her kitchen remodel and then just disappeared, ripping her off in the process. At 70+ years of age she was feeling like she would have to move into a senior apartment complex much sooner than she wanted. I didn’t want that to happen, so I suggested an Option Equity HELOC to provide a way to pay the assessment, finish her kitchen project, and consolidate some additional debt – all with just one payment. And, over the first 10 years of an Option Equity loan, all she would need to pay each month is the interest owing. She said she wanted some time to think about it, so I told her to let me know when she was ready.
I reached out to a member who was pre-approved for an auto loan, and I noticed we had tried to refinance his auto loan last year. So, before I called, I went into the previous application to find out why the refinance did not go through. After having all of the details, I felt confident we could help him this time around and I called him. He didn’t answer, so I left a detailed message and he called me back right away! We had a great conversation about what Qualstar could potentially offer him, and I let him know I would do my best to help him – he liked that a lot.
The other morning I was replying to secure messages received via Online Services, and saw a request from members who were wanting a payoff amount for their auto loan. I knew the payoff was for one of two reasons: either they were getting ready to trade it in, or they were looking to refinance it elsewhere. After providing them with the payoff, I took the opportunity to offer doing an auto loan pre-approval with us if they were indeed looking to trade in their current vehicle. During this process, I discovered they recently had their credit pulled with us to do an equity loan, so I made sure they also knew about our VISA credit card options and our balance transfer 1% rebate. They said they were interested in moving forward with the auto pre-approval, so we took the conversation offline and I gave them a call.