This member has been with us for almost 20 years, having worked for King County Metro. I have helped her with a handful of loans in the past, so she knew I could help her figure out the best way to make some home improvements happen.
Member Saving Stories
When this member came into the branch to update the address on his account, I noticed we had a previous conversation about doing a Visa Balance Transfer from his other high rate credit cards. I asked if he had made a decision about it yet but he hadn’t—come to find out he was more interested in refinancing his RV
This member visits the Seattle branch regularly and I started working on his auto loan refinance back in 2018. At that time he said he couldn’t apply because he was working on improving his credit, but he promised to come see me as soon as he got to where he needs to be. From that point on, he would come in occasionally and update me on his progress; and I even offered some advice on what he could do to improve his credit. Fast-forward to a couple of weeks ago, when he walked into the branch and walked straight to my window. We did his transaction, and I told him I believe it’s time to look into refinancing that car. He asked me to call in couple weeks so we could talk about it. I put a reminder in my calendar, and when I called to see if we could start the application process he said, “You caught me at a good time, so let’s do it.” We did the refinance application over the phone, and I told him I’d call as soon as we received a decision back from lending. While processing his application, I noticed there were other loans we could help with…
This member called us to get pre-approved for an auto loan and while processing her application, I noticed she had quite a bit of unsecured debt. In fact, she had over $20,000 in other credit cards, an interest only Home Equity Line of Credit, some student debt, and a first mortgage she was paying almost 7% on! She was a perfect candidate for our FastTrack home loan.
This member stopped by the Federal Way branch on Friday to refinance his auto loan in order to reduce his payments and save some money. While processing his application I saw he had other high rate loan and credit card balances, and knowing he was committed to saving money I mentioned the benefits of our two Visa Credit Cards. He said, “You’re right, but I do not want to do anymore work.” I told him I would take care of everything
When this member called in and asked for her balances, I made sure she knew how awesome our Mobile Banking App is for account info. and all of the other features it offers. After we finished getting her set-up with online access, I asked if she had any credit cards with balances that might be good to do a balance transfer with 1% rebate to her Qualstar Visa credit card and she said, “Yes.” I let her know we may be able to save her some money
I was assisting this member with her auto pre-approval request and we were discussing how her last kid was off to college, which was exciting but a bit sad because her kids are all grown up now. She showed me a picture of her beautiful family, and was telling me how happy her life was at the moment, but she bought a car she didn’t like and was hoping to trade it in for a better one. While reviewing her auto loan application, I noticed she had quite a bit of unsecured debt and she said she was hoping to get caught up soon but it would take her a while to pay it off. She owned her home, so I asked if she had ever considered doing an Equity loan to consolidate all her debt into one payment. She was not sure about using her home as collateral, so I told her about the benefits of getting an Equity loan.
We calculated all of her minimum payments, which came out to about $1,100 a month! I knew with an Equity loan she would most likely pay less than half of that each month, and her credit score would give her a good rate. We finished up her auto loan, which was approved right away, and I asked if she had any other questions. She said no, and she was going to go home and think about the equity loan so I gave her some literature to read. The very next day she came in and wanted to apply for the Equity loan! She said she didn’t really need a new car, and she would rather work on getting out of debt. She was so happy I suggested this option to her because she had never thought about improving her financial situation. We were able to give her a $45,000 Equity loan to pay off ALL her debt only pay $385 a month – that’s WAY less than half of what she was paying! She can now breathe easy, with peace of mind that all of that high rate debt has been taken care of and she has more money in her pockets.
This member’s original request was for a $2,000 loan, but his application was denied because of too much existing debt. After receiving that decision, he called back with questions and I was the one who spoke to him. After I answered his questions, and learned the original loan was to pay for his dog’s surgery, I checked on the value of his home and offered to see if an equity loan to consolidate his high rate debt would be a good solution. He liked that idea, so we got started on his equity loan application. When the approval came back, I noticed a full pre-paid appraisal report would be required. I knew he wouldn’t have the amount needed to pay for the report, so I quickly came up with another option to help take care of it. I created an additional application for a Personal Line of Credit, and noted the funds would be used to pay for the full appraisal report, pay off an existing auto loan with us, AND there would be enough left to pay for his dog’s surgery. When I submitted it for a decision, the application came back APPROVED! When I called him back to explain what we could do, he happily accepted the Personal Line of Credit deal to take care of those few expenses, which put him in a better situation to get an equity loan to pay off his other high rate debt.
The appraisal report came back a couple of weeks later, and the $100,000 Advantage Equity loan funded shortly after that. We were able to pay off another existing auto loan and paid off ALL of his (and his wife’s) unsecured credit card debt. We lowered their total monthly payments by over $1,000.00 and he will no longer be struggling to pay all of those individual credit card balances here & there. And most importantly, his dog is doing GREAT!
Back in May, this member came in to do a couple transactions and I saw she was pre-approved for a Gateway Line of Credit. Talking about it with her, it became apparent a Gateway was not what she needed so I started to give her information about our other loan options. We passed by credit cards, autos, personal loans, and we ended on home equity loans – Ivonne assisted me with giving the member all of the necessary information.
I helped this member last month and found out he had credit cards that weren’t giving him any rewards. I let him know about our Visa Rewards credit card, which would give him 1.5 points for each dollar spent on purchases and no annual fee. He seemed interested, but left without applying, so I sent him a follow up card not too long after he was in the branch…