While helping this member with a transaction, I told him he was qualified for a Gateway Line of Credit and asked if he would be interested in submitting an application. He explained he wasn’t able to communicate in English very well, and even though no one in the branch spoke his language I was determined to help with his financial needs.
Member Saving Stories
This member and I have been working together for a long time. One day I was helping him with a transaction, and asked about any credit cards he might have. Turns out he had 18, most of which had been maxed out. This was in addition to a couple of other loans with balances – all totaling a little over $15,000…read more of Ivonne’s story here.
I was assisting these members with some fraudulent transactions on their Visa debit card. After getting that all sorted out, we had a discussion regarding the refinancing of their car loans at two other financial institutions to see if we could get them a lower rate and/or payment. Read More of Falana’s Story
At the Tacoma branch one day, I started talking to a couple of members about upgrading their Gateway Line of Credit to a regular Visa Credit Card since they had been making regular payments on time for a while. Because of their positive payment history, we could likely get them into a better product. Read More of Emily’s Story
A member came in inquiring about an auto loan that she had with us previously. As I was helping her, I noticed she had our Visa credit card so I asked if she currently had any cards elsewhere. She said that she had lots of balances on cards that I knew would be a higher rate than ours so I told her we could help consolidate her debt.
One of our new Union employee members left a message to see if he could qualify for a Gateway Line of Credit since he had regular deposits coming into his account. So, I reached out to him and he said to call him back after work.
I originally called this member to talk to him about his pre-approval and what our current auto loan rates were. He said he appreciated the call but he was already paying 0% on his auto loan, a special offer through the manufacturer. We talked a bit more about auto loans and interest rates, and then I asked if he had any loans we might be able to save him money on. He said no initially but then I asked specifically about his house and what his mortgage rate was.