Member Saving Stories

They got the loan somewhere else…Teresa got it back AND a better deal for the members!

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I was reviewing pending loan applications and came across one we lost due to the member going with another lender. I called to see if they would be interested in refinancing for a lower rate and/or payment, and assured them I could help speed up the process this time. They didn’t think it was possible to refinance because the loan was just recently funded with the other lender, but I told them, “We can make it possible!” With that, they agreed to continue with the application to refinance the auto loan.

An auto loan email turned into BIG SAVINGS for these members, thanks to Ashley!

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A member called after receiving our auto loan promotion email – he had an auto loan he wanted to bring to us and refinance for a lower rate and payment. We started his application right away, and once I got the credit report pulled up for him and his wife, I saw they had a lot of credit card debt. I already knew they owned their home, and I wanted to see if we could help them out with a debt consolidation plan, so I suggested an equity loan to pay off some of those cards. He was very agreeable and said they had been discussing doing some type of debt consolidation for the cards, but they didn’t know where to start. Good thing that email prompted him to call us!

Ricky’s follow-up call turned into even MORE savings!

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I called this member to follow up on his approved Personal Loan application he submitted online. While we were discussing that, I asked about refinancing his auto and RV loans from other credit unions. He was very interested, but he didn’t have a time, so he asked me to email my phone number to him so he can get ahold of me when he gets off work. When he called later, we completed his application for both loans and he was approved!

This long-time member knew Mark could help her keep her condo!

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I have worked with this member several times over the years, including getting her into an Advantage Equity loan to consolidate debt and give her some money for improvements to her Condo. She called me a few months back, upset because she received a big assessment on her Condo and she was struggling to pay it. She also told me a contractor had bought a bunch of cupboards for her kitchen remodel and then just disappeared, ripping her off in the process. At 70+ years of age she was feeling like she would have to move into a senior apartment complex much sooner than she wanted. I didn’t want that to happen, so I suggested an Option Equity HELOC to provide a way to pay the assessment, finish her kitchen project, and consolidate some additional debt – all with just one payment. And, over the first 10 years of an Option Equity loan, all she would need to pay each month is the interest owing. She said she wanted some time to think about it, so I told her to let me know when she was ready.

Alejandra helped cut this member’s auto loan rate in HALF!

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I reached out to a member who was pre-approved for an auto loan, and I noticed we had tried to refinance his auto loan last year. So, before I called, I went into the previous application to find out why the refinance did not go through. After having all of the details, I felt confident we could help him this time around and I called him. He didn’t answer, so I left a detailed message and he called me back right away! We had a great conversation about what Qualstar could potentially offer him, and I let him know I would do my best to help him – he liked that a lot.

Ashley knew we could do MORE for these members, so that’s exactly what she did!

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The other morning I was replying to secure messages received via Online Services, and saw a request from members who were wanting a payoff amount for their auto loan. I knew the payoff was for one of two reasons: either they were getting ready to trade it in, or they were looking to refinance it elsewhere. After providing them with the payoff, I took the opportunity to offer doing an auto loan pre-approval with us if they were indeed looking to trade in their current vehicle. During this process, I discovered they recently had their credit pulled with us to do an equity loan, so I made sure they also knew about our VISA credit card options and our balance transfer 1% rebate. They said they were interested in moving forward with the auto pre-approval, so we took the conversation offline and I gave them a call.

Of course she remembered Falana…and came back for MORE GREAT SERVICE!

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I received an email from this member, asking me to contact her about an auto loan. I was happy she remembered I helped her back in 2017 and 2018, and I replied to thank her for thinking of me and let her know I am now in Federal Way. After we connected and got her pre-approved for a new car, I asked what’s new since so much time had passed since we last worked together. She mentioned she recently purchased a home and has a new job, and since we had just submitted an application for her auto loan, I asked if she had ever considered a home equity loan for debt consolidation and I made sure she knew there are no closing costs.

Catherine comes through for our members, especially when times are tough.

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While running a Personal Line of Credit application for this member, I noticed he had additional loans and credit cards and thought we might be able to turn around his whole financial life! I called to let him know we could potentially refinance his auto at a better rate and also use the equity to consolidate his other outstanding balances. I shared the numbers with him, and he said it sounded like a great deal but he needed a few days to think on it. His debt was related to a recent divorce, so I knew I wanted to make sure we could get him into a better financial situation – he promised to call me back soon.