I helped this member with a deposit and a payment on his personal loan, and while processing his transactions he informed me he still had a need for more funds. We talked about doing another personal loan, or maybe an equity loan since he was using it for home repairs and improvements. He was very interested, but didn’t have time to discuss the options so I offered to call him at a better time. When I called a day or so later he wasn’t available, so I left a voicemail and sent a follow up email asking him to call me back. Several days went by, so I called to reconnect with him and found out he did go through with another personal loan. Since I knew the equity loan could save him much more money, I explained the difference in the rate and loan amounts. He was still not sure due to the possibility of an appraisal being necessary, but after a bit more explanation of the cost savings he agreed to submit the equity loan application and he was APPROVED!
Member Saving Stories
This past spring a member came in for a simple deposit and withdrawal transaction, and as I was processing his request we were talking about how he wanted to do some renovations to his home. I said, “Wow, that’s awesome! Do you rent or own your home?” He said, “I own it.” I then asked if he thought about refinancing his mortgage for lower payments and use the equity to get cash for renovations. The member hesitated and said, “No I haven’t, but I will go ahead and think about it.” So I gave him a Mortgage info. sheet as well as our rate sheet so he could look over the rates and benefits of a Qualstar mortgage loan. The member took both sheets and left.
I did not hear back from the member directly after that, so I thought he had forgotten about it. But come to find out he liked what he heard (and read) and applied for his mortgage refinance shortly after we spoke. We were able to lower his payments, provide the cash for renovations, and his interest rate went from 4.25% to 3.25%! All it took was a simple conversation to plant the seed and help this member accomplish his goals – that’s what we’re here for!
I recently spoke with this member on the phone about debt consolidation when I noticed she was making payments to other creditors. I asked if she had received the information we recently sent to homeowners about using Equity Loans to consolidate high rate debt, and she didn’t remember if she had received it. Therefore, I told her about our Equity Loan options and asked if she might be looking for a way to reduce her monthly payments, especially with the pandemic happening. She let me know she was interested in consolidating her loans, especially the ones with high interest rates, but she was not interested in an Equity Loan due to just recently refinancing her home loan. I told her we could also do a personal loan to consolidate her debt, as low as 6.99% for the interest rate. She was very interested and we did the application right then and there over the phone!
I came across this member’s account while doing some account reviews. I noticed he has had his Gateway Line of Credit for quite some time, and I knew we could help him improve his financial situation. I called to let him know we could likely lower his interest rate and avoid monthly fees – he was very interested! We discussed the details and I let him know I would submit the application and call him back as soon as we had it approved.
This member has been with us for almost 20 years, having worked for King County Metro. I have helped her with a handful of loans in the past, so she knew I could help her figure out the best way to make some home improvements happen.
When this member came into the branch to update the address on his account, I noticed we had a previous conversation about doing a Visa Balance Transfer from his other high rate credit cards. I asked if he had made a decision about it yet but he hadn’t—come to find out he was more interested in refinancing his RV
This member visits the Seattle branch regularly and I started working on his auto loan refinance back in 2018. At that time he said he couldn’t apply because he was working on improving his credit, but he promised to come see me as soon as he got to where he needs to be. From that point on, he would come in occasionally and update me on his progress; and I even offered some advice on what he could do to improve his credit. Fast-forward to a couple of weeks ago, when he walked into the branch and walked straight to my window. We did his transaction, and I told him I believe it’s time to look into refinancing that car. He asked me to call in couple weeks so we could talk about it. I put a reminder in my calendar, and when I called to see if we could start the application process he said, “You caught me at a good time, so let’s do it.” We did the refinance application over the phone, and I told him I’d call as soon as we received a decision back from lending. While processing his application, I noticed there were other loans we could help with…
This member called us to get pre-approved for an auto loan and while processing her application, I noticed she had quite a bit of unsecured debt. In fact, she had over $20,000 in other credit cards, an interest only Home Equity Line of Credit, some student debt, and a first mortgage she was paying almost 7% on! She was a perfect candidate for our FastTrack home loan.
This member stopped by the Federal Way branch on Friday to refinance his auto loan in order to reduce his payments and save some money. While processing his application I saw he had other high rate loan and credit card balances, and knowing he was committed to saving money I mentioned the benefits of our two Visa Credit Cards. He said, “You’re right, but I do not want to do anymore work.” I told him I would take care of everything
When this member called in and asked for her balances, I made sure she knew how awesome our Mobile Banking App is for account info. and all of the other features it offers. After we finished getting her set-up with online access, I asked if she had any credit cards with balances that might be good to do a balance transfer with 1% rebate to her Qualstar Visa credit card and she said, “Yes.” I let her know we may be able to save her some money