Member Saving Stories

Brittany's communication skills came in clutch for a savings of $14,000!

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At the Kent branch we recently helped a husband and wife who are hearing impaired, but can communicate easily by writing and of course sign language. They came in expressing their interest in applying for an equity loan, so we sat down and started the application. Due to their specific communication needs, we hadn’t discussed any loan options that might help their financial situation in any of their previous visits to a branch so I figured it was about time!

Ornelle & Falana Are a GREAT Team, Helping This Member Save Over $350 a Month!

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I was working with a member who was pre-approved for a Visa Credit Card – when I told him about it, he said he already had enough cards so I made sure he knew about our 1% Balance Transfer Rebate. He became very interested and agreed to proceed with the application. During our conversation, I found out he had an auto loan, so I told him we could also look into refinancing it at a lower rate and maybe even a lower payment…

“No words can explain how much this changes my financial life.” Jane shows this member the Qualstar Way!

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Telling this story made me realize how much we can change a member’s life simply by taking a few moments to ask some questions and see what we can do to help. This member originally called to apply for a higher amount on his personal loan because he needed funds to pay a bill. I submitted the application and it was approved – while I was reviewing his overall financial situation I noticed a loan with a lender that I knew would have a high interest rate…

Ivonne turns a phone call into almost $6000 in savings per year!

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When I called this member to make sure her account is working for her, I noticed she had opened a Gateway Line of Credit more than a year ago. I thought it would be a great idea to see if we could get her into a Qualstar Visa instead. As we were chatting, I noticed she already had a Visa, but it was on another account. That got us talking about what other kinds of debt she had. She explained she had two credit cards, each “with very high interest” and balances totaling almost $11,000! I told her I would love to see what we could do to help get rid of those high rates. We did an application and her credit was excellent— there was no need for her to be paying high interest on anything, so I offered to do a loan review for her. Her monthly payments were over $500 and that was making the minimum so her balances weren’t really going down.