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Call Center, Monday thru Friday — 8:00 a.m. to 6:00 p.m.
Call Center, Saturday — 9:00 a.m. to 4:00 p.m.
Looking for branch locations? Visit our Branches & ATM page for addresses and hours.
Lost or stolen Visa® card?
If your VISA Credit Card, VISA Debit Card or ATM/Cash Card is lost or stolen, the easiest and quickest way to block it is via our Mobile Banking app 1 installed on your iPhone or Android device. Cards can be frozen temporarily (if the card is simply misplaced) or blocked permanently with a new card ordered.
If you do not want to use the Mobile Banking app1, please call us during normal business hours at (425) 643-3400 or toll-free at 1-800-848-0018.
After business hours, please call 1-800-228-9901 and the system will provide you with instructions.
1 Carrier data and messaging rates may apply.