A member came in to withdraw some cash to pay her high rate bank credit card. Since she didn’t currently have a balance on her Qualstar Visa, I let her know we could transfer the balance to that lower rate card and give her a 1% REBATE (as a credit applied to her card balance) with ZERO balance transfer fees!
A union member came to the branch to upgrade his account and add his wife as joint. Since we had their new application, I offered to do a Loan Review to see if we could save them money on any loans they had. I asked if they had any vehicle loans, and they decided they wanted to apply to refinance their truck.
This member submitted an personal loan application online to pay off a couple of high rate credit cards. I called him back because I had some follow up questions for him before submitting his app. and I noticed he had a considerable amount of debt in addition to those cards. I also saw he owned a home and had quite a bit of equity.