When this member walked in, my co-workers were helping other members so I told him I could help at the desk if his transaction did not involve cash. He had a check to deposit, so I invited him to sit. As I was processing the transaction, I noticed his Visa Gold was pretty close to its limit and wondered if an equity loan at a lower rate might work better for him. I asked if he had a mortgage, and after he told me his balance and current rate I explained we have two equity loans with no fees and no closing costs.
At the Kent branch we recently helped a husband and wife who are hearing impaired, but can communicate easily by writing and of course sign language. They came in expressing their interest in applying for an equity loan, so we sat down and started the application. Due to their specific communication needs, we hadn’t discussed any loan options that might help their financial situation in any of their previous visits to a branch so I figured it was about time!