Qualstar Credit Union

This member has been waiting over 5 years to get his dental work done but never really could afford it, so he decided to call and see if he could get a personal loan. After we approved his request we sent his loan documents electronically that same day, and he called after 5pm because the loan had not funded due to the documents not being received back. He was really stressing out – he’s been waiting years for this day to finally come, and had an appointment first thing in the morning that he may have cancel if he doesn’t have the money to pay for his dental work. I told him I would reach out to the loan processor first thing in the morning to make sure it gets funded, but he said he wouldn’t be able to sleep without knowing for sure it will be in his account before the appointment. By now my shift had ended, but I wanted to see if there was any way we could help this member get a restful sleep. I called Loan Processing (it was almost 6pm at this point) and we were able to fund the loan right away. When I called to let him know, he was so happy and said to me, “You have no idea how much this means to me. I can finally calm down and go to my appointment in the morning without worrying!”

I contacted this member to follow up from when we tried to refinance his vehicle in December 2019, but that time he didn’t get approved. I told him I would love to see what we could do for him now – luckily he remembered our previous conversation, and wanted to see if we could save him some money. I took his application and this time he was approved! With his refinanced auto loan, his payment is lower and his APR decreased from 30.27% to 6.99%. THAT IS HUGE SAVINGS of $119 a month on his payment, which ends up saving him over $5,900 in total over the full term of the loan.