I reached out to one of our new union members, who set up his Online Services and had even done a check deposit using the Mobile Banking app. But, because he hadn’t yet upgraded his Vacation Fund account, the full deposit was not immediately available in his account. I confirmed he was eligible to upgrade to a Simply Checking, so he would have more access to his deposits and the ability to transfer funds to and from other bank and credit union accounts quickly and easily. When I explained all of this to him, he agreed upgrading his account was the way to go!
The other day I helped a member who had been with the union for a while, but hadn’t been to the branch to access his account, and wanted to get more information about his Vacation Fund at Qualstar. We hadn’t yet received all of the information to fully complete his membership, so I told him about the benefits of being a member at Qualstar; such as, access to our Online Services with Mobile Check Deposit, a full selection of financial services, and so much more!
When this member called to apply for an auto refinance to move his high rate auto loan to a lower rate Qualstar loan, I knew I could help him save some of his hard-earned money. I asked his current rate and if he had an idea of his credit score, and after he provided that information I told him we can definitely get him out of that horrible high rate loan. After taking the loan application and running some initial numbers, I asked about his other auto loan that might also be in need of a lower rate and/or payment since he had a good amount of equity in his vehicle.