Gold or +Rewards VISA Credit Cards...choosing either one is a WIN!

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This long-time member knew Mark could help her keep her condo!

I have worked with this member several times over the years, including getting her into an Advantage Equity loan to consolidate debt and give her some money for improvements to her Condo. She called me a few months back, upset because she received a big assessment on her Condo and she was struggling to pay it. She also told me a contractor had bought a bunch of cupboards for her kitchen remodel and then just disappeared, ripping her off in the process. At 70+ years of age she was feeling like she would have to move into a senior apartment complex much sooner than she wanted. I didn’t want that to happen, so I suggested an Option Equity HELOC to provide a way to pay the assessment, finish her kitchen project, and consolidate some additional debt – all with just one payment. And, over the first 10 years of an Option Equity loan, all she would need to pay each month is the interest owing. She said she wanted some time to think about it, so I told her to let me know when she was ready.

Alejandra helped cut this member’s auto loan rate in HALF!

I reached out to a member who was pre-approved for an auto loan, and I noticed we had tried to refinance his auto loan last year. So, before I called, I went into the previous application to find out why the refinance did not go through. After having all of the details, I felt confident we could help him this time around and I called him. He didn’t answer, so I left a detailed message and he called me back right away! We had a great conversation about what Qualstar could potentially offer him, and I let him know I would do my best to help him – he liked that a lot.

Ashley knew we could do MORE for these members, so that’s exactly what she did!

The other morning I was replying to secure messages received via Online Services, and saw a request from members who were wanting a payoff amount for their auto loan. I knew the payoff was for one of two reasons: either they were getting ready to trade it in, or they were looking to refinance it elsewhere. After providing them with the payoff, I took the opportunity to offer doing an auto loan pre-approval with us if they were indeed looking to trade in their current vehicle. During this process, I discovered they recently had their credit pulled with us to do an equity loan, so I made sure they also knew about our VISA credit card options and our balance transfer 1% rebate. They said they were interested in moving forward with the auto pre-approval, so we took the conversation offline and I gave them a call.

    Don’t Fall Victim to Fraud!


    With everything going on these days, the last thing you need is to become a victim of phishing, identity theft, fraudulent transactions, or just plain, old theft of your hard-earned money. You are the first line of defense when it comes to keeping your money and personal information safe, so make sure you know what to do (and what NOT to do) in order to prevent it from happening to you.

    For helpful information and resources, please visit our Fraud Tips.

    Financial Education Resources and Videos


    If you’re looking to brush up on specific topics or learn something new, check out our new Video and Resources Page! With topics from taxes and job interviews to mortgages and budgets we have something for everyone.

    Check out the topics on our Videos and Resources Page.