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Rachelle went the extra mile to help create this member’s smile!

This member has been waiting over 5 years to get his dental work done but never really could afford it, so he decided to call and see if he could get a personal loan. After we approved his request we sent his loan documents electronically that same day, and he called after 5pm because the loan had not funded due to the documents not being received back. He was really stressing out – he’s been waiting years for this day to finally come, and had an appointment first thing in the morning that he may have cancel if he doesn’t have the money to pay for his dental work. I told him I would reach out to the loan processor first thing in the morning to make sure it gets funded, but he said he wouldn’t be able to sleep without knowing for sure it will be in his account before the appointment. By now my shift had ended, but I wanted to see if there was any way we could help this member get a restful sleep. I called Loan Processing (it was almost 6pm at this point) and we were able to fund the loan right away. When I called to let him know, he was so happy and said to me, “You have no idea how much this means to me. I can finally calm down and go to my appointment in the morning without worrying!”

Gurpreet doesn’t give up and helps this member save almost $6000!

I contacted this member to follow up from when we tried to refinance his vehicle in December 2019, but that time he didn’t get approved. I told him I would love to see what we could do for him now – luckily he remembered our previous conversation, and wanted to see if we could save him some money. I took his application and this time he was approved! With his refinanced auto loan, his payment is lower and his APR decreased from 30.27% to 6.99%. THAT IS HUGE SAVINGS of $119 a month on his payment, which ends up saving him over $5,900 in total over the full term of the loan.

Brenda literally delivers personalized service for these members!

I helped this member with a deposit and a payment on his personal loan, and while processing his transactions he informed me he still had a need for more funds. We talked about doing another personal loan, or maybe an equity loan since he was using it for home repairs and improvements. He was very interested, but didn’t have time to discuss the options so I offered to call him at a better time. When I called a day or so later he wasn’t available, so I left a voicemail and sent a follow up email asking him to call me back. Several days went by, so I called to reconnect with him and found out he did go through with another personal loan. Since I knew the equity loan could save him much more money, I explained the difference in the rate and loan amounts. He was still not sure due to the possibility of an appraisal being necessary, but after a bit more explanation of the cost savings he agreed to submit the equity loan application and he was APPROVED!

    Don’t Fall Victim to Fraud!


    With everything going on these days, the last thing you need is to become a victim of phishing, identity theft, fraudulent transactions, or just plain, old theft of your hard-earned money. You are the first line of defense when it comes to keeping your money and personal information safe, so make sure you know what to do (and what NOT to do) in order to prevent it from happening to you.

    For helpful information and resources, please visit our Fraud Tips.

    Financial Education Resources and Videos


    If you’re looking to brush up on specific topics or learn something new, check out our new Video and Resources Page! With topics from taxes and job interviews to mortgages and budgets we have something for everyone.

    Check out the topics on our Videos and Resources Page.