Qualstar Credit Union

When this member walked in, my co-workers were helping other members so I told him I could help at the desk if his transaction did not involve cash. He had a check to deposit, so I invited him to sit. As I was processing the transaction, I noticed his Visa Gold was pretty close to its limit and wondered if an equity loan at a lower rate might work better for him. I asked if he had a mortgage, and after he told me his balance and current rate I explained we have two equity loans with no fees and no closing costs.

A member I worked with previously called and wanted to work with me again to eliminate more of her credit card debt. We were able to assist her with a personal loan and an auto loan last year, and she loved how committed we were to helping with her financial situation.