Jacob reminded this hard-working member his VISA +Rewards card is there when he needs it!
This member called in looking for a shared branch on the other side of the mountains, as he was in need of cash and didn’t have his debit card with him. He’s a trucker and wasn’t anywhere close to a Qualstar branch, so I looked at his account and saw he had our Visa +Rewards credit card. I asked if he had the card with him, and luckily he said yes!