Qualstar Credit Union

When this member came into the branch to update the address on his account, I noticed we had a previous conversation about doing a Visa Balance Transfer from his other high rate credit cards. I asked if he had made a decision about it yet but he hadn’t—come to find out he was more interested in refinancing his RV

This member visits the Seattle branch regularly and I started working on his auto loan refinance back in 2018. At that time he said he couldn’t apply because he was working on improving his credit, but he promised to come see me as soon as he got to where he needs to be. From that point on, he would come in occasionally and update me on his progress; and I even offered some advice on what he could do to improve his credit. Fast-forward to a couple of weeks ago, when he walked into the branch and walked straight to my window. We did his transaction, and I told him I believe it’s time to look into refinancing that car. He asked me to call in couple weeks so we could talk about it. I put a reminder in my calendar, and when I called to see if we could start the application process he said, “You caught me at a good time, so let’s do it.” We did the refinance application over the phone, and I told him I’d call as soon as we received a decision back from lending. While processing his application, I noticed there were other loans we could help with…