Qualstar Credit Union

I have worked with this member several times over the years, including getting her into an Advantage Equity loan to consolidate debt and give her some money for improvements to her Condo. She called me a few months back, upset because she received a big assessment on her Condo and she was struggling to pay it. She also told me a contractor had bought a bunch of cupboards for her kitchen remodel and then just disappeared, ripping her off in the process. At 70+ years of age she was feeling like she would have to move into a senior apartment complex much sooner than she wanted. I didn’t want that to happen, so I suggested an Option Equity HELOC to provide a way to pay the assessment, finish her kitchen project, and consolidate some additional debt – all with just one payment. And, over the first 10 years of an Option Equity loan, all she would need to pay each month is the interest owing. She said she wanted some time to think about it, so I told her to let me know when she was ready.

I reached out to a member who was pre-approved for an auto loan, and I noticed we had tried to refinance his auto loan last year. So, before I called, I went into the previous application to find out why the refinance did not go through. After having all of the details, I felt confident we could help him this time around and I called him. He didn’t answer, so I left a detailed message and he called me back right away! We had a great conversation about what Qualstar could potentially offer him, and I let him know I would do my best to help him – he liked that a lot.