Kelsey knew this member just needed someone to give him a chance...

This member needed to do dispute as a result of some fraud on his account. I could tell that he was upset so I wanted to make sure we got everything done in a timely matter. I looked at his account I noticed he only uses us for his Vacation Funds. I started chatting with him and asked where his primary institution was and he said, “a different credit union.” I could hear in his voice he wasn’t too happy with them, but he was dealing with it. I asked if they treated him well and he said he guessed they did. I asked if he had any loans with them and he instantly laughed and said, “That will be the day! They won’t even think to look at me with my credit score.”

Deborah takes another look and finds a solution to this member’s debt situation!

A few months back this member called to request a $10,000.00 personal loan for home improvements. She had recently inherited some property with a mobile home that she wanted to fix up and sell. After starting the application, it was clear she wasn’t going to be approved because she had an extremely high debt ratio so the request was cancelled. She has been a Qualstar member for a very long time and is now a small business owner with lots of credit card debt.

    Congratulations to our 2019 Scholarship Winners!

    Gradcap

    We are proud and excited to announce the six (6) winners of our 2019 Edward G. Streuli Scholarship program! Each recipient will receive $2000 to use toward continuing their education at a college, university or trade school for the 2019/2020 school year.

    To see winners, please visit our Scholarship page.

    You're a part of the QCU Community!

    Hearthands

    As an organization that serves members from many communities, we have made a commitment to support events and efforts that directly impact our membership. Most notably, our partnership with local Boys & Girls Clubs which includes fundraising and volunteering throughout the year.

    For a list of other events we are sponsoring, please visit our QCU Community page.