I came across this member’s account while doing some account reviews. I noticed he has had his Gateway Line of Credit for quite some time, and I knew we could help him improve his financial situation. I called to let him know we could likely lower his interest rate and avoid monthly fees – he was very interested! We discussed the details and I let him know I would submit the application and call him back as soon as we had it approved.
This member has been with us for almost 20 years, having worked for King County Metro. I have helped her with a handful of loans in the past, so she knew I could help her figure out the best way to make some home improvements happen.
When this member came into the branch to update the address on his account, I noticed we had a previous conversation about doing a Visa Balance Transfer from his other high rate credit cards. I asked if he had made a decision about it yet but he hadn’t—come to find out he was more interested in refinancing his RV