Privacy Policy

Facts What does Qualstar Credit Union do with your personal information?
Why? Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
What? The types of personal information we collect and share depend on the product or service you have with us. This information can include:
  • Social Security number
  • Credit history and payment history
  • Credit card or other debt and investment experience
How? All financial companies need to share members’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their members’ personal information; the reasons Qualstar Credit Union chooses to share; and whether you can limit this sharing.
Reasons we can share your personal information Does Qualstar CU Share? Can you limit this sharing?
For our everyday business purposes—
such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus
Yes No
For our marketing purposes—
to offer our products and services to you
Yes Yes
For joint marketing with other financial companies No We don’t share
For our affiliates’ everyday business purposes—
information about your transactions and experiences
Yes No
For our affiliates’ everyday business purposes—
information about your creditworthiness
No We don’t share
For our affiliates to market to you Yes Yes
For our non-affiliates to market to you No We don’t share
To limit our sharing
  • Call 1-800-848-0018 and a representative can assist you or
  • Log-in to Mobile or Home Banking (access above) and send us a Secure Message

Please note:
If you are a new member, we can begin sharing your information 30 days from the date we sent this notice. However, you can contact us at any time to limit our sharing.


When you are no longer our member, we continue to share your information as described in this notice.
Questions? Call 1-800-848-0018 or log-in to Mobile or Home Banking and send us a Secure Message
What we do
How does Qualstar Credit Union protect my personal information? To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.
How does Qualstar Credit Union collect my personal information? We collect your personal information, for example, when you:
  • open an account or apply for a loan
  • provide account information or pay your bills
  • seek advice about your investments

We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.
Why can’t I limit all sharing? Federal law gives you the right to limit only:
  • sharing for affiliates' everyday business purposes-information about your creditworthiness
  • affiliates from using your information to market to you
  • sharing for non-affiliates to market to you
Definitions
Affiliates Companies related by common ownership or control. They can be financial and nonfinancial companies.
  • Our affiliates include companies with a Qualstar name, such as:
    • Qualstar Financial Services
Non-affiliates Companies not related by common ownership or control. They can be financial and non-financial companies.
  • Non-affiliates we share with can include check order companies, insurance companies, and companies related to "Online Services":/accounts-and-services/online-services we provide. Current non-affiliate companies include:
    • TruStage for Accidental, Death,& Dismemberment (AD&D) Insurance
    • TruStage for Auto & Homeowner's Insurance
    • TruStage for Life Insurance
    • Harland Clarke for account check orders
Joint marketing A formal agreement between non-affiliated financial companies that together market financial products or services to you.
  • Qualstar Credit Union does not jointly market