+Rewards Visa Card We're Upgrading Your +Rewards Visa® Program!
In February we're unveiling a new way to track, manage and redeem your +Rewards Visa® points in Online Services - we're excited to provide a better user experience to ensure your hard-earned points get used.
Don't worry, your existing points will carry over to the new rewards site in February! Other FAQs with answers are provided below.
Use your Qualstar +Rewards Visa® card for your purchases - from groceries and fuel to travel and entertainment - your everyday purchases will really pay off.
Access Your +RewardsFrequently Asked Questions
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When will the new +Rewards Visa site be available?
We will be making the switch in February – watch for further communication and check back here for the date.
You will continue to log-in the same way via Mobile Banking (iPhone/Android apps) or Home Banking (PC/laptop.) Not a user? Download our app for the most convenient access to your account and to review and redeem your points.
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What will happen to my points previously earned?
All previous points earned to date will be transitioned to the new +Rewards site when it goes live in February.
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What is the last day the old +Rewards site will be available?
You will be able to access the old site and redeem existing points through January 27th – but don’t worry, all points will be automatically transferred to the new site in February, and you'll be able to access and redeem them once the new site is live.
Please Note: There will be a few days of downtime before the new site is available – you will see an alert in Mobile and Home Banking in advance of the old site being deactivated.
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What is the last day the old +Rewards Phone Number will be available?
You will be able to call the previous Rewards support phone number through January 27th.
After January 27th, to review or redeem your points while we transition to the new site (after January 27th), please send a Secure Message in Mobile or Home Banking or call us at 1-800-848-0018.
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How can I redeem points after January 27th, until the new site is available?
To redeem your points while we transition to the new site (after January 27th), please call the +Rewards Redemption Center at 1-866-653-1557.
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Will I earn points during the transition to the new +Rewards Visa site?
Yes, you will continue to earn 1.5 points for every $1 spent on credit purchases. Points earned during the transition will be available to view on the new site.
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What can I redeem my points for – what are the rewards available?
The type of reward(s) you can earn is not changing - you will still redeem your points for CASH*.
Earn 1.5 points for every $1 (USD) spent; 10,000 point minimum for a $100 cash reward.
*Cash rewards are issued starting at $100 (10,000 points = $100 reward dollars; $6,667 spent earns 10,000 points).
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Where can I see how many points I have?
The best way to keep track of your points, is by logging in to Online Services and going to Accounts & Cards > Visa +Rewards to review history and redeem your rewards. Not a user? Download our Mobile Banking app.
The current site is available through January 27th, and all current points will transition to the new site in February (date TBD.)
As a part of this upgrade, you will also receive a monthly points activity email with a breakdown of points earned to date and redemption details. Points information will be removed from your Qualstar Visa statement, so be sure to verify we have your current email address so you can receive the monthly points activity email.
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Is anything changing or being discontinued?
Nothing is changing with how you earn points or what you can redeem for rewards - still CASH! Cash rewards are redeemed at a minimum of $100 per redemption – up to any amount (based on available points.)
The biggest change will be having access to an upgraded site with better features, and regular communication specific to your points history.
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Who do I contact if I have questions?
As always, you can log in to Mobile or Home Banking and send us a Secure message or call 1-800-848-0018 during regular business hours.
*Cash rewards are issued starting at $100 (10,000 points = $100 reward dollars; $6,667 spent earns 10,000 points).
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