24/7 Member Service1
1 Limited services available during non-business hours.
Lost or stolen Visa card?
If your VISA Credit Card, Check Card or Cash Card is lost or stolen, the easiest and quickest way to block it is via our Mobile Banking app installed on your iPhone or Android device. Cards can be frozen temporarily (if the card is simply misplaced) or blocked permanently with or without a new card ordered.
If you do not want to use the Mobile Banking app, please call us during normal business hours at (425) 643-3400 or toll-free at 1-800-848-0018.
After business hours, please call 1-800-228-9901 and the system will provide you with instructions.
Qualstar Credit Union
PO Box 96730
Bellevue, WA 98009-7730
Call Center: 425-641-4826
Consumer Lending: 425-401-1578
Mortgage Lending: 425-460-3860
Loan Servicing (Insurance Documents): 425-460-3945
For security purposes, e-mail questions and requests will only be responded to via our secure e-mail server – simply log-in to Home Banking and click on “Secure E-Mail” from any page.
You will be notified via e-mail at the address we have on file when your answer has been posted – simply log-in to Home Banking and click on “Secure E-Mail” or your “Messages” widget to view received messages and submit replies.
For other specific account inquiries and requests, you are welcome to call us 24/7 at 1-800-848-0018.
Qualstar’s routing number is: 325081966