Call us…

Toll-Free: 1-800-848-0018
Local: 425-643-3400

Monday thru Friday — 8:00 a.m. to 6:00 p.m.
Saturday — 9:00 a.m. to 4:00 p.m.

Lost or stolen Visa® card?

If your VISA Credit Card, Check Card or Cash Card is lost or stolen, the easiest and quickest way to block it is via our Mobile Banking app ² installed on your iPhone or Android device. Cards can be frozen temporarily (if the card is simply misplaced) or blocked permanently with a new card ordered.

If you do not want to use the Mobile Banking app, ² please call us during normal business hours at (425) 643-3400 or toll-free at 1-800-848-0018.

After business hours, please call 1-800-228-9901 and the system will provide you with instructions.

Mailing Address – do not send mail directly to branches

Qualstar Credit Union
PO Box 3050
Bothell, WA 98041-3050

FAX Numbers

Call Center: 425-641-4826
Accounting: 425-957-4460
Consumer Lending: 425-401-1578
Mortgage Lending: 425-460-3860
Loan Servicing (Insurance Documents): 425-460-3935

Secure E-Mail

For security purposes, e-mail questions and requests will only be responded to via secure e-mail – simply log-in to Mobile or Home Banking ² and click on “Secure Messages” from the menu. All subsequent replies to an email sent via this channel will be managed from within our Mobile (device w/ app installed) or Home (desktop PC or laptop) Banking services.

If you are not an Online Services user, simply download our iPhone or Android app ², choose “Enroll Here,” and follow the steps for instant access (an email address is required on the account you are registering.) Online access can also be obtained from choosing “Sign-up” in the Home Banking log-in area of our website.

² Carrier data and messaging rates may apply.