Contact Us

Call us…

Toll-Free: 1-800-848-0018
Local: 425-643-3400

Monday thru Friday — 8:00 a.m. to 6:00 p.m.
Saturday — 9:00 a.m. to 4:00 p.m.

Lost or stolen Visa® card?

If your VISA Credit Card, Check Card or Cash Card is lost or stolen, the easiest and quickest way to block it is via our Mobile Banking app 2 installed on your iPhone or Android device. Cards can be frozen temporarily (if the card is simply misplaced) or blocked permanently with a new card ordered.

If you do not want to use the Mobile Banking app, 2 please call us during normal business hours at (425) 643-3400 or toll-free at 1-800-848-0018.

After business hours, please call 1-800-228-9901 and the system will provide you with instructions.

Mailing Address – do not send mail directly to branches

Qualstar Credit Union
PO Box 3050
Bothell, WA 98041-3050

FAX Numbers

Call Center: 425-641-4826
Accounting: 425-957-4460
Consumer Lending: 425-401-1578
Mortgage Lending: 425-460-3860
Loan Servicing (Insurance Documents): 425-460-3935

Secure E-Mail

For security purposes, e-mail questions and requests will only be responded to via secure e-mail – simply log-in to Mobile or Home Banking 2 and click on “Secure Messages” from the menu. All subsequent replies to an email sent via this channel will be managed from within our Mobile (device w/ app installed) or Home (desktop PC or laptop) Banking services.

If you are not an Online Services user, simply download our iPhone or Android app 2, choose “Enroll Here,” and follow the steps for instant access (an email address is required on the account you are registering.) Online access can also be obtained from choosing “Sign-up” in the Home Banking log-in area of our website.

2 Carrier data and messaging rates may apply.